Return & Exchange Policy

At Zymori, every piece is crafted with precision, artistry, and uncompromising attention to detail. Each garment is a reflection of our heritage and commitment to luxury. However, should your purchase not meet your expectations, we extend a seamless and refined return process, designed with your comfort, confidence, and convenience in mind. Our goal is to ensure that your experience with Zymori feels as elevated as the pieces we create.

  1. Return Window
    • We accept returns and exchanges within 7 days of delivery.
    • Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  2. Complimentary Returns
    • Free return shipping is available on all domestic orders.
    • Simply initiate a return request, and our team will arrange a smooth collection from your doorstep.
  3. Exchange Options
    • You may choose to exchange for a different size, color, or product of equal value.
    • If the replacement is of higher value, the price difference will apply.
  4. Refunds
    • Refunds are processed to your original payment method within 5–7 business days of receiving the returned item.
    • For COD orders, refunds will be issued via secure bank transfer.
  5. Non-Returnable Items
    • For hygiene and safety reasons, certain items such as intimates or customized pieces cannot be returned or exchanged.
  6. Our Commitment
    • We strive to ensure every Zymori piece brings you joy. Should you encounter any issue, our dedicated client care team will provide personalized assistance to make the process effortless.